FAQ
What types of sandals do you offer?
Lufie specializes in a stylish range of flat flip flop sandals. Our collection includes popular designs such as the Essential, Gold, and Silver, each crafted to provide both comfort and fashion for casual occasions.
How do I choose the right size for my sandals?
To select the appropriate size, we recommend measuring your foot length and comparing it to our size chart available on the product pages. It is important to consider that our sandals are designed for a comfortable fit, so if you are between sizes, opting for the larger size may be advisable.
What materials are used in your sandals?
Our sandals are constructed using high-quality materials that prioritize both durability and comfort. The footbeds are designed to provide support, while the straps are made from soft materials to prevent irritation during wear.
How should I care for my sandals?
To maintain the quality of your Lufie sandals, it is recommended to clean them with a damp cloth and mild soap. Avoid exposing them to excessive moisture or direct sunlight for prolonged periods, as this may affect their longevity.
Do you offer returns or exchanges?
Yes, we have a 100 days return and exchange policy in place. If you are not satisfied with your purchase, you may return or exchange the sandals within a specified period, provided they are in their original condition. Please refer to our policy for detailed instructions.
What is the expected delivery time for my order?
Delivery times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping can take anywhere from 5-10 business days. Expedited options may be available for faster delivery.
Do you ship internationally?
Yes, Lufie offers international shipping to select countries. Shipping fees and delivery times will vary based on the destination. Please check our shipping policy for more information on international orders.
How can I contact customer support?
If you have any inquiries or require assistance, you can reach our customer support team through the contact form on our website or via email. We strive to respond to all inquiries within 24-48 hours.